Diversity and inclusion is fundamental to our core values and strategic business goals. Taking care of people and putting their wellbeing above all else is in our Company’s DNA and our most precious cultural inheritance. Marriott has identified three pillars of associate wellbeing: We all need to feel good about ourselves, the workplace, and about our company’s role in society. This the foundation of our TakeCare Movement which will continue to drive our commitment to always put people first and ensure our cultural legacy is kept vibrant for generations to come.
Marriott International is an American multinational diversified hospitality company that manages and franchises a broad portfolio of hotels and related lodging facilities. Founded by J. Willard Marriott, the company is now led by his son, executive chairman Bill Marriott, and president and chief executive officer Arne Sorenson. Marriott International is the third largest hotel chain in the world
Mariott’s hotels in Brazil and Mexico are providing vulnerable youth with life and employment skills through the Youth Career Initiative. Through our partnerships with the National Urban League Young Professionals (NUL) and the National Council of La Raza Lideres Initiative (NCLR), we provide scholarships to members to attend annual NUL and NCLR conferences. Recipients are selected based on their service hours to their local communities and endorsements received by their peers.
In Asia Pacific and worldwide, our Ritz-Carlton Hotels help youth gain life skills and an introduction to hotel careers through our award-winning Succeed through Service partnership with local schools in disadvantaged communities. Marriott’s “Li Yu” welcome program features a suite of customized amenities and services tailor-made for Chinese outbound travelers. “Li Yu” means “Serve with Courtesy” in Mandarin.
Through World of Opportunity Europe, Marriott’s hotels are providing opportunity to young people by offering employment skills training and vocational opportunities through a variety of charitable partners, including SOS Children’s Villages in Continental Europe and The Prince’s Trust Fairbridge program in the United Kingdom.
Marriott has one of the most diverse and inclusive workforces and we value the differences of our associates as a strategic business priority. As a result of our efforts, Marriott has been named one of the World’s Best Multinational Workplaces by Great Place to Work®, the world’s largest annual study of workplace excellence. As our founder said, success is never final and so we continue to focus on valuing diversity and fostering an inclusive environment by 1) Empowering our associates to champion diversity and drive inclusion. 2) Developing multicultural tools and resources that help managers further understand and build awareness about cultural differences. 3) Engaging with organizations that support and provide opportunities for veterans and people with disabilities. 4) Focusing on the development of multigenerational workforce. Marriott has been honored by key partners for its leadership in championing diversity and inclusion efforts.
In addition, Marriott’s partnerships with minority-, woman-, service veteran-, disabled-, and LGBT-owned businesses foster an exchange of ideas, spurring innovation and inspiring us all to do business better.
Marriott is an active corporate member of various multinational organizations that represent diverse and historically excluded suppliers, including the National Gay and Lesbian Chamber of Commerce, the Women’s Business Enterprise National Council and WEConnect International. Each year, Marriott participates in, hosts and supports an array of conferences, seminars, forums, and events to help further evolve global supplier diversity.
Regarding Owners, Marriott’s commitment is to build a more inclusive ownership portfolio, not only providing a competitive advantage, also to enhance sustainable business growth, as well as both economic and social vitality. Twice a year, Marriott hosts an Ownership Educational Summit to encourage hotel ownership and assist in educating potential owners about the hospitality industry, the path to hotel ownership, and the benefits of franchising strong Marriott brands.
And of course, our guests, Marriott’s commitment to welcoming all customers includes engaging with diverse groups, creating inclusive guest experiences, and supporting key diversity initiatives.
Marriott is committed to providing associates, customers, suppliers, owners and many other key stakeholders with meaningful and impactful diversity and inclusion programs in place, including:
- Women’s Leadership Development Initiative – Designed and implemented 20 years ago, this initiative’s goal is to develop a strong pipeline of women leaders. Today, women comprise 54% of the company’s total workforce and hold some of the most significant positions in the company. By 2025, Marriott’s goal is to achieve gender representation parity for global company leadership.
- The Emerging Leader Program – A key pillar of Marriott’s Americas Diversity and Inclusion strategy is to increase the numbers of women and minorities in leading roles. More than 1,300 leaders have completed or are currently enrolled in this program. Overall, women have represented 56% of participants and minorities have represented 36%. Since the program’s inception in 2014, 60% of participants have been promoted at least once.
- Exchanges: A Diverse Supplier Program – Marriott International conducts business with more than 3,000 minority-, women-, LGBT-, disabled-, and veteran-owned businesses annually and has spent over $5 billion with diverse suppliers over the past decade.
- The Diversity Ownership Initiative – This program introduces successful women and diverse business owners to the opportunity of hotel ownership as a possible investment vehicle. Today, more than 1,300 open hotels are owned by diverse and women entrepreneurs.
- Culture Days – This immersive training is designed to build cultural competence and confidence with our property teams. Newly expanded, the popular program spans 13 countries and cultures, giving attendees a unique opportunity to experience and understand appropriate cultural terms, business and social protocols, traditions, trends, cuisine, and clothing.
- Serve 360 – In 2017, Marriott International launched Serve 360: Doing Good in Every Direction, a sustainability and social impact platform designed to foster business growth while balancing the needs of associates, customers, owners, the environment and communities. One area involves partnering with leading nonprofits to ensure workplace readiness and access to opportunity to our business, including supply chain, for youth, diverse populations, women, people with disabilities, veterans, and refugees.